Amazon is introducing a major update to the Amazon FBM refund process that will impact how seller-fulfilled returns are handled starting Jan.26, 2026. The change gives FBM sellers more time to manage returns, inspect products, and issue refunds accurately.
This update addresses one of the most common challenges sellers face with Amazon FBM returns: automatic refunds triggered by short processing windows. With the new policy, sellers gain additional control over Amazon seller refunds while reducing preventable losses.
Extended Refund Window for FBM Sellers
Under the updated Amazon FBM refund policy, sellers will now have four calendar days to process refunds for seller-fulfilled orders. This replaces the current requirement of two business days and gives sellers additional flexibility when handling returned items.
The extended timeline allows sellers to properly review returned inventory, document item condition, and take action using Amazon’s refund tools before a refund is automatically issued.
If a refund is not completed within the four-day window, Amazon may issue an automatic refund, which can significantly limit eligibility for reimbursement through the SAFE-T claim process.
Which Returns Are Affected
The 2026 FBM refund update applies only to returns where Refund at First Scan (RFS) is not triggered.
- Returns using Amazon prepaid return labels with RFS will continue to follow existing rules
- Non-RFS returns fall under the new four-calendar-day refund window
Understanding this distinction is critical for sellers managing Amazon FBM return policies and refund timelines.
Guided Refund Workflow and Return Documentation
Amazon encourages sellers to use the Guided Refund Workflow (GRW) to manage FBM refunds efficiently. GRW allows sellers to:
- Inspect and grade returned items
- Apply restocking fees when eligible
- Upload photos and supporting documentation if item condition differs from shipment
Using GRW helps sellers reduce disputes, document return issues, and maintain compliance with Amazon refund management requirements.
SAFE-T Claims and Automatic Refunds
In most cases, refunds issued automatically by Amazon are not eligible for SAFE-T reimbursement. However, Amazon has confirmed exceptions for specific situations, including:
- Items lost in transit
- Incorrect or invalid delivery confirmation
Accurate documentation and timely action remain essential for protecting reimbursement eligibility under the Amazon SAFE-T claim process.
With the updated Amazon FBM refund process, sellers should review their return workflows and internal processes ahead of the rollout. Clear inspection procedures, documented condition checks, and consistent use of the Guided Refund Workflow will be critical to minimizing refund losses.